Privacy Policy

Last updated: December 2024

1. Who We Are

This Privacy Policy applies to services provided by SATYAPAN DATA TECHNOLOGIES PRIVATE LIMITED, trading as Praman Labs ("we", "us", "our").

Registered Address:

Contact: hr@satyapan.xyz

2. Data We Collect

2.1 Account Information

When you sign up for our API service, we collect:

• Email address
• Company name (optional)
• API keys generated for your account

2.2 Usage Data

When you use our API, we automatically collect:

• API request logs (endpoints accessed, timestamps)
• IP addresses
• Query parameters (search terms, entity types)
• Response metadata (result counts, response times)

2.3 Payment Information

Payment processing is handled by third-party providers. We do not store credit card numbers. We may receive:

• Billing address
• Payment confirmation details
• Invoice history

3. How We Use Your Data

We use your data to:

• Provide Services: Authenticate API requests, deliver search results
• Billing: Process payments, generate invoices
• Support: Respond to your inquiries, troubleshoot issues
• Improve Services: Analyze usage patterns, optimize performance
• Security: Detect abuse, prevent fraud, enforce rate limits
• Legal Compliance: Meet regulatory requirements

4. Data Sharing

We do not sell your personal data. We may share data with:

• Cloud Infrastructure Providers: For hosting and data storage
• Payment Processors: To process transactions
• Legal Authorities: When required by law

5. Data Retention

• Account Data: Retained while your account is active, plus 12 months after closure
• API Logs: Retained for 90 days for operational purposes
• Billing Records: Retained for 7 years (legal requirement)

6. Data Security

We protect your data using:

• Encryption in transit (TLS 1.2+) and at rest
• Access controls and authentication
• Regular security audits
• Secure cloud infrastructure

7. Your Rights (GDPR)

If you are in the UK or EU, you have the right to:

• Access: Request a copy of your data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Object: Object to certain processing activities
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at hr@satyapan.xyz.

8. Cookies

Our website uses minimal cookies for:

• Essential: Session management, authentication
• Analytics: Understanding how visitors use our site

You can disable cookies in your browser settings.

9. International Transfers

Your data may be processed in countries outside the UK/EU. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service.